Healthcare Account Specialist - Cubao
Are you looking for a BPO job under a Healthcare Account with fixed weekends off and an on-site setup? Don’t miss this chance to join one of the fastest-growing teams in Cubao. Apply now!
Sapient is now hiring for a Healthcare Account Specialist – Cubao site! Apply today and start your BPO career strong in 2025 with a company that offers training, clear growth paths, and a people-first culture. This opportunity is great for fresh graduates or applicants seeking long-term employment with reliable weekday schedules.
- Healthcare Account Specialist – Cubao
- Open to Fresh Grads
- High school graduate (Old Curriculum) or SHS graduate (New Curriculum).
- With or Without work/BPO experience
- Monday to Friday
- Onsite/Office-based
Perks and Benefits
- Competitive Salary (to be discussed during the hiring process).
- Opportunity for rapid career growth for Top Performers
- HMO with 2 free beneficiaries on Day One
- Shift Schedule (Day shift/Mid shift/Night shift)
- Pioneer, Non-voice, and Easy Accounts Available
- Free Coffee and Biscuits in the office
- Retirement/Life
- Insurance for Qualified Staff
- Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
Your Day to Day :
Handle inquiries via chat, email, or calls regarding patient support, eligibility, benefits verification, and healthcare service concerns.
Assist with processing claims, appointment scheduling, follow-ups, and other healthcare-related requests accurately and professionally.
Coordinate with medical partners, internal teams, and support departments to ensure timely updates and resolutions.
Document all interactions clearly for compliance, tracking, and escalation needs.
Follow healthcare guidelines, standard procedures, and HIPAA-aligned protocols to provide secure and consistent support.
Escalate complex patient or healthcare service issues to the appropriate teams for fast and efficient resolution.
What You Need :
- Clear and confident communication for voice accounts; excellent written English and typing skills for non-voice healthcare support.
- Ability to understand patient or member concerns quickly and respond professionally, whether via calls or written messages.
- Must be patient, empathetic, and calm, especially when handling sensitive healthcare concerns.
- For non-voice roles, 30–45 WPM with high accuracy is preferred to ensure efficient case handling.
- Comfortable using CRM tools, healthcare systems, chat platforms, email systems, and basic troubleshooting.
- Able to multitask, learn new systems quickly, and adapt to changing healthcare processes and client requirements.
For Interested Applicants, please fill up the form below and submit.
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