CSR - Non Voice Account Specialist
Are you looking for BPO jobs in Cubao with fixed weekends off and onsite setup?
Sapient is hiring for a CSR – Non Voice Account Specialist at our Cubao, Quezon City site. Apply now and jumpstart your BPO career in 2025!
- CSR – Non Voice Account Specialist
- Open to Fresh Grads
- High school graduate (Old Curriculum) or SHS graduate (New Curriculum).
- With or Without work/BPO experience
- Monday to Friday
- Onsite/Office-based
Perks and Benefits
- Competitive Salary (to be discussed during the hiring process).
- Opportunity for rapid career growth for Top Performers
- HMO with 2 free beneficiaries on Day One
- Shift Schedule (Day shift/Mid shift/Night shift)
- Pioneer, Non-voice, and Easy Accounts Available
- Free Coffee and Biscuits in the office
- Retirement/Life
- Insurance for Qualified Staff
- Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
Your Day to Day :
Handle customer inquiries via calls, chats, or email regarding deliveries, tracking updates, and shipment concerns.
Resolve issues such as delayed packages, lost shipments, billing questions, and booking requests with accuracy and professionalism.
Coordinate with drivers, warehouses, and internal teams to ensure timely updates and resolutions.
Document all interactions clearly for tracking, follow-ups, and escalation purposes.
Follow standard procedures and logistics guidelines to provide consistent, high-quality support.
Escalate complex delivery or fulfillment issues to the appropriate teams for faster resolution.
Meet key metrics such as response time, accuracy of updates, customer satisfaction, and first-contact resolution.
What You Need :
- For voice accounts, clear and confident verbal communication is essential. For non-voice, excellent written English and typing skills are required to handle chat, email, or ticket-based support.
- Ability to understand customer concerns quickly and respond appropriately, whether through phone conversations or written messages.
Must be patient, empathetic, and polite when dealing with all types of customers. Able to maintain professionalism under pressure.
For non-voice accounts, a minimum of 30–45 WPM with high accuracy is preferred to ensure efficient service.
- Comfortable using CRM tools, chat platforms, email systems, and basic troubleshooting for common tech issues related to customer inquiries.
- Capable of switching between tasks, learning new systems quickly, and adjusting to changing processes or client requirements in both voice and non-voice environments.
For Interested Applicants, please fill up the form below and submit.
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