CSR - Voice/Non-Voice Accounts
Are you looking for BPO jobs in Quezon City with fixed weekends off and onsite setup?
Sapient is hiring for a CSR – Voice/Non-Voice Accounts – Quezon City site. Apply now and jumpstart your BPO career in 2025!
- CSR – Voice/Non-Voice
- Open to Fresh Grads
- High school graduate (Old Curriculum) or SHS graduate (New Curriculum).
- With or Without work/BPO experience
- Monday to Friday
- Onsite/Office-based
Perks and Benefits
- Competitive Salary (to be discussed during the hiring process).
- Opportunity for rapid career growth for Top Performers
- HMO with 2 free beneficiaries on Day One
- Shift Schedule (Day shift/Mid shift/Night shift)
- Pioneer, Non-voice, and Easy Accounts Available
- Free Coffee and Biscuits in the office
- Retirement/Life
- Insurance for Qualified Staff
- Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
Your Day to Day :
Handle customer inquiries via voice calls, emails, chats, or messaging apps with professionalism, clarity, and a customer-first mindset.
Resolve product, service, or billing concerns by accurately diagnosing issues and providing timely, effective solutions across communication channels.
Maintain detailed and organized documentation of all customer interactions, ensuring accuracy for audits, follow-ups, or escalations.
Deliver consistent and high-quality service by following standard procedures, scripts, and brand guidelines across all voice and non-voice interactions.
Escalate unresolved or complex issues to the appropriate departments, ensuring customers receive the help they need without unnecessary delays.
Meet performance metrics including average handling time, customer satisfaction score, first contact resolution, and response accuracy.
What You Need :
- For voice accounts, clear and confident verbal communication is essential. For non-voice, excellent written English and typing skills are required to handle chat, email, or ticket-based support.
- Ability to understand customer concerns quickly and respond appropriately, whether through phone conversations or written messages.
Must be patient, empathetic, and polite when dealing with all types of customers. Able to maintain professionalism under pressure.
For non-voice accounts, a minimum of 30–45 WPM with high accuracy is preferred to ensure efficient service.
- Comfortable using CRM tools, chat platforms, email systems, and basic troubleshooting for common tech issues related to customer inquiries.
- Capable of switching between tasks, learning new systems quickly, and adjusting to changing processes or client requirements in both voice and non-voice environments.
For Interested Applicants, please fill up the form below and submit.
➡Wait for the interview schedule on your email.
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