We're hiring for Healthcare Representative - Quezon City
One-day hiring process! Earn up to 25k monthly! Sapient is hiring dedicated Healthcare Representatives to join our team! This is for urgent hiring, submit your application now!
- Position: Healthcare Representative
- Qualifications: Open to Fresh Grads and high school graduates
- Location: Quezon City
- Work Setup: Onsite/Office-based
Perks and Benefits
- Competitive Salary (to be discussed during the hiring process).
- Opportunity for rapid career growth for Top Performers
- HMO with 2 free beneficiaries on Day One
- Shift Schedule (Day shift/Mid shift/Night shift)
- Pioneer, Non-voice, and Easy Accounts Available
- Free Coffee and Biscuits in the office
- Retirement/Life
- Insurance for Qualified Staff
- Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
Your Day to Day :
Handle a high volume of inbound and outbound calls related to healthcare inquiries, ensuring excellent customer service is delivered at all times.
Provide timely and accurate information to customers, including policy explanations, coverage details, claim status updates, and general healthcare support.
Assist patients, policyholders, and healthcare providers with their concerns by following clear and well-documented procedures specific to the healthcare account.
Ensure full compliance with healthcare-related privacy regulations, including the proper handling of confidential and sensitive medical information.
Document all interactions in the CRM system accurately, using company tools to track call outcomes and customer feedback.
Demonstrate active listening and empathy when addressing customer issues, offering effective solutions and escalating cases when necessary.
Follow the company’s standard operating procedures (SOPs), quality assurance standards, and call handling protocols to maintain service consistency
What You Need :
Must be at least 18 years old and currently residing in Metro Manila
High School Graduate (Old Curriculum), ALS, SHS Graduate, or College Undergraduate
Strong English communication and comprehension skills
Willing to work onsite in Cubao, Quezon City
Amenable to a shifting schedule (day and night shifts)
Fresh graduates and applicants with no prior call center experience are welcome
Must be willing to complete ORC application form and prefer onsite processing
- Applicants should demonstrate a willingness to learn, the ability to work in a team, and a commitment to delivering excellent customer service in line with the expectations of the healthcare campaign.
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For Interested Applicants, please fill up the form below and submit.
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