Services

Customer Experience is Built on Every Positive Interaction

Sapient supports both automated and live interactions, inbound and outbound, across voice, SMS, email, chat, social, and mobile communications. Deliver a seamless experience on every channel and every touchpoint while delivering personalized, convenient, and powerful interactions. Improve operational efficiency and comply with key regulations with advanced routing and dialing solutions while simultaneously delivering differentiated service to customers.

BEST-OF-BREED CONTACT CENTER SOLUTIONS

  • Inbound Voice - Intelligently support and differentiate your customer service strategies.

  • Outbound Voice - Proactive outreach is fundemantel to keeping your customers engaged, informed and on schedule.

  • Omnichannel Agent Customer Contact - Turn routine interactions into strong customer connections.

BEST-OF-BREED WORKFORCE OPTIMIZATION SOLUTIONS

  • Workforce Management - ensure the right number of appropriately skilled service individuals are ready when customers need them most.

  • Workforce and Interaction Analytics - get valuable insights on quality, customer experience and operational issues across all interaction channels

  • Quality Management - integrate quality monitoring to get a comprehensive view of agent quality and compliance